Terms of Service

Last Updated: 23 September 2026

Welcome to GROVIA. These Terms & Conditions govern your access to and use of the GROVIA website, mobile application, and grocery delivery services. By creating an account, placing an order, or using our Services, you agree to be bound by these Terms.

1. Definitions

“GROVIA”, “we”, “our”, or “us” refers to the GROVIA grocery delivery platform. “User”, “Customer”, or “you” refers to any individual accessing or using our Services.

2. Eligibility

• You must be at least 18 years of age or use the Services under the supervision of a parent or guardian.
• You agree to provide accurate and complete account and delivery information.
• You are responsible for maintaining the confidentiality of your account credentials.

3. Service Availability

GROVIA currently provides grocery delivery services within selected areas of Lalitpur, Uttar Pradesh. Delivery availability depends on your location and service radius, and we reserve the right to modify or expand our delivery areas at any time.

4. Orders & Pricing

• All products are subject to availability.
• Prices displayed in the app and website are inclusive of applicable taxes unless stated otherwise.
• GROVIA reserves the right to update product prices, offers, and availability without prior notice.
• Your order is confirmed only after successful payment or order confirmation by GROVIA.

5. Smart Delivery Slots

Our delivery schedule is designed for convenient local delivery:

• Orders placed before 10:00 AM are generally delivered the same evening between 4:00 PM and 7:00 PM.
• Orders placed after 10:00 AM are generally delivered the next morning between 8:00 AM and 11:00 AM.

Delivery times are estimated and may vary due to weather, traffic, festivals, or other unforeseen circumstances.

6. Payments

• We accept secure online payment methods and Cash on Delivery where available.
• Payments are processed through trusted third-party payment gateways.
• GROVIA does not store your debit or credit card information.

7. Cancellation & Refunds

Order cancellations and refunds are governed by our Cancellation & Refund Policy. Orders may be cancelled before dispatch, and eligible refunds will be processed according to the applicable policy.

8. Product Quality

We strive to deliver fresh vegetables, fruits, dairy products, and grocery essentials in the best possible condition. If you receive an incorrect, damaged, or poor-quality product, please report it within 24 hours of delivery through our customer support.

9. User Responsibilities

By using GROVIA, you agree not to:

• Provide false or misleading information.
• Misuse promotional offers or referral benefits.
• Attempt to interfere with the operation or security of our platform.
• Use the Services for any unlawful or fraudulent activity.

10. Intellectual Property

All content on the GROVIA website and mobile application, including logos, branding, graphics, text, icons, and software, is the property of GROVIA and is protected under applicable intellectual property laws. Unauthorized use or reproduction is prohibited.

11. Limitation of Liability

GROVIA shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government restrictions, technical outages, or transportation disruptions. Our liability shall be limited to the value of the affected order where permitted by law.

12. Privacy

Your use of GROVIA is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to Terms

We may revise these Terms & Conditions from time to time. Updated versions will be published on this page with the revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

GROVIA
Lalitpur, Uttar Pradesh, India
Website: https://letsgrovia.com