Cancellation & Refund Policy

Last Updated: 23 September 2026

At GROVIA, we strive to deliver fresh groceries and everyday essentials with complete customer satisfaction. This Cancellation & Refund Policy explains how order cancellations, refunds, and replacement requests are handled for purchases made through the GROVIA website and mobile application.

1. Order Cancellation

Customers may cancel their order before it has been confirmed for packing or dispatched for delivery.

• Orders can be cancelled directly from the GROVIA app or by contacting customer support.
• Once an order is packed or out for delivery, it cannot be cancelled.
• GROVIA reserves the right to cancel any order due to product unavailability, payment issues, pricing errors, or unforeseen operational reasons.

2. Refund Eligibility

A refund may be provided in the following situations:

• Order cancelled before dispatch.
• Payment deducted but order not confirmed.
• Items unavailable and not replaced with your approval.
• Wrong, damaged, or poor-quality products delivered.

3. Non-Refundable Cases

Refunds may not be applicable if:

• The product has been consumed or partially used.
• Damage occurs after successful delivery.
• The delivery address or contact details provided were incorrect.
• The complaint is raised after 24 hours of delivery for perishable items.

4. Replacement for Fresh Products

If you receive damaged vegetables, fruits, dairy products, or any incorrect item, please report the issue within 24 hours of delivery with clear photos. GROVIA may offer a replacement, wallet credit, or refund after verification.

5. Refund Process

• Online Payments: Refunds are processed to the original payment method within 5–7 business days.
• Cash on Delivery: Approved refunds may be issued as a bank transfer or GROVIA Wallet credit.

6. Failed or Duplicate Payments

If your payment is deducted multiple times or the transaction fails while the amount is debited, the excess amount will be refunded automatically after verification.

7. Contact Us

For cancellation, refund, or replacement requests, please contact GROVIA Customer Support through the mobile app or website.

GROVIA
Lalitpur, Uttar Pradesh, India
Website: https://letsgrovia.com