Privacy Policy

1. Introduction

Welcome to GROVIA. We respect your privacy and are committed to protecting your personal information.

GROVIA is a local grocery delivery platform that allows users to browse and purchase fresh vegetables, fruits, dairy products, and other everyday essentials and have them delivered to their doorstep.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the GROVIA mobile application, website, and related services.

By using GROVIA, you agree to the practices described in this Privacy Policy.

2. Information We Collect

To provide our services effectively, we may collect the following categories of information.

A. Personal Information

When you create an account or place an order, we may collect:

• Full name
• Mobile number
• Email address
• Delivery address
• Location information
• Account login information
• Order history
• Payment-related information
• Customer support communications

B. Location Information

GROVIA may request access to your device location to:

• Determine whether delivery is available in your area
• Verify your delivery location
• Provide accurate delivery services
• Help delivery personnel locate your address
• Improve delivery efficiency

You may manage location permissions through your device settings. Some location-based features may not work properly if location access is disabled.

C. Device and Technical Information

When you use the GROVIA application, certain technical information may be collected automatically, such as:

• Device type
• Operating system
• App version
• IP address
• Device identifiers
• Network information
• Crash and diagnostic information
• App usage information

D. Order and Transaction Information

When you place an order through GROVIA, we may collect and maintain information such as:

• Products ordered
• Order amount
• Delivery address
• Order date and time
• Order status
• Payment status
• Delivery information
• Order history

3. How We Use Your Information

We may use the information collected for the following purposes:

• Creating and managing your account
• Processing and delivering orders
• Verifying your mobile number
• Confirming orders
• Providing customer support
• Communicating order updates
• Processing payments
• Providing location-based delivery services
• Improving our products and services
• Preventing fraud and unauthorized activities
• Maintaining application security
• Diagnosing technical problems
• Sending important service-related notifications
• Providing promotional communications where permitted
• Complying with applicable laws and legal requirements

4. SMS, OTP and Communication

GROVIA may use your mobile number to send:

• Account verification OTPs
• Login or authentication messages
• Order confirmations
• Delivery updates
• Important service notifications
• Customer support communications

You may receive transactional communications that are necessary to provide our services.

5. Push Notifications

GROVIA may send push notifications to your device regarding:

• Order confirmation
• Order preparation
• Order dispatch
• Delivery updates
• Payment status
• Important account information
• Promotional offers, where applicable

You can manage push notification permissions through your device settings.

6. Payment Information

GROVIA may use third-party payment gateways or payment service providers to process payments.

When you make a payment, relevant payment information may be transmitted directly to the payment service provider.

We do not intentionally store complete payment card information such as:

• Full card number
• CVV
• Card PIN
• Internet banking password
• UPI PIN

7. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers and partners when required to provide GROVIA services.

Delivery Personnel

We may share necessary information such as:

• Customer name
• Delivery address
• Mobile number
• Order details

This information is shared only when necessary for completing your order.

Payment Service Providers

Necessary transaction information may be shared with payment providers to process payments and refunds.

Technology and Service Providers

We may use third-party providers for services such as:

• Cloud hosting
• Database services
• Analytics
• Push notifications
• SMS/OTP services
• Application monitoring
• Customer support
• Payment processing

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws
• Respond to lawful government requests
• Comply with court orders
• Protect our legal rights
• Prevent fraud or abuse
• Protect the safety of users or the public

8. Data Security

We take reasonable technical and organizational measures to protect your information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no method of electronic transmission or storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain your account
• Complete transactions
• Resolve disputes
• Maintain business and transaction records
• Meet legal and regulatory requirements
• Prevent fraud and misuse

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Account and Data Deletion

You may request deletion of your GROVIA account and associated personal information.

To request account or data deletion, contact us at:

We may need to verify your identity before processing a deletion request.

Certain information may be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, or financial/accounting requirements.

11. Children's Privacy

GROVIA is intended for general users and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at support@letsgrovia.com.

12. Third-Party Services

GROVIA may use third-party services to support application functionality, including payment processing, hosting, analytics, maps/location services, notifications, and other technical services.

These third parties may have their own privacy policies governing how they process information.

We encourage users to review the privacy policies of third-party services where applicable.

13. Cookies and Similar Technologies

Our website or services may use cookies and similar technologies to:

• Maintain sessions
• Remember preferences
• Improve website functionality
• Understand usage patterns
• Improve user experience
• Analyze service performance

You may be able to control cookies through your browser settings.

14. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw certain permissions or consents
• Request information regarding how your data is processed
• Raise a privacy-related complaint

To exercise applicable rights, contact us using the details provided below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in applicable laws
• Changes in our privacy practices

When we make changes, we may update the Effective Date at the top of this Privacy Policy.

We encourage users to periodically review this page for the latest information.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

17. Acceptance of This Privacy Policy

By downloading, registering for, or using the GROVIA application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.